REFUND POLICY

Thanks for shopping at ​Arc-Defense!

If you are not entirely satisfied with your purchase, we’re here to help.

Contact Us

Before initiating a return please contact us with the details of your return. We will provide a shipping label to return the items via the email used to make the purchase.

Returns

You have ​10 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or PayPal account. You will receive the credit within 7 days, depending on your card issuer’s policies.

Shipping

We will refund the shipping costs of a return/replacement if the return is a result of a Arc-Defense’s error, a defective product or if the product is damaged in shipment. Shipping costs will be refunded via the same method as the original payment used to purchase, in which case the shipping costs will be refunded.

NOTE

We reserve the right to validate return reasons, inspect products for misuse/abuse and decline or limit returns/exchanges.

We do not pay for expedited return shipping.

 

Preorder Return Policy

Arc-Defense will not accept returns or issue refunds for preorders unless an item shipped is damaged in shipment or arrives defective.